OITS Rates
OITS receives operating revenue from the rates charged for information technology services. Rates reflect as closely as possible, the actual costs of delivering a particular service. The Division annually adjusts rates to reflect any under- or over-charging in previous years. The methodology used to set rates complies with stringent federal audit and cost accounting guidelines, outlined in OMB Circular A-87, Cost Principles for State, Local and Indian Tribal Governments.
OITS rates are published annually by the Division of the Budget as part of the Cost Indices.
- FY 2020 & FY 2021 Rates (pages 100-103)
OITS Services
Information Processing Services
Hosted Services
The OITS managed Data Center service is provided through a contract with Unisys. The Data Center service is designed to provide state of the art facilities and full managed services for the physical and virtual server needs of the State of Kansas. The solution is provided through two Data Centers for redundancy, one in Eagan, Minnesota and the second in Ashburn, Virginia. The Managed Service environment is based on Dell/EMC VxRail technology and is strategically built to meet the performance and security requirements outlined in the contract.
What is Provided by Unisys
** The State is responsible for all operating system and application licensing requirements running in the managed service **
Price (Subject to an Administrative Surcharge of 2.0%)
For pricing, reference the published rates in the Division of the Budget Cost indices.
Service Assistance
Hosting services provide our customers with computer room raised floor space, environmental optimization and monitoring, and redundant power sources to house servers and other IT equipment in a secure location. Hosting services customers receive 99.9% or greater up-time of electrical and cooling/ temperature stability in this high availability environment. OITS will assist agencies to install their equipment following established standards and guidelines.
Status of OITS-managed Data Centers:
Hosting services are currently provided at the Landon State Office Building and the Topeka Offsite Data Centers; however, OITS anticipates those needs will decline soon after the implementation of the Kansas Managed Data Center Services contract with Unisys (Data Center as a Service). Due to the immediate deployment of this new solution, OITS is not accepting new tenants or equipment into its Landon Data Center, and no additional tenants are being accepted in the Topeka Offsite Data Center. For available Data Center options, see “Data Center as a Service.”
What We Provide
Price (Subject to an Administrative Surcharge of 2.0%)
Data Center billing is determined by OITS’ actual cost to lease and operate the space.
FY21 Monthly Rate = LSOB, ESOB and TODC $590 per rack/month
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
FY21: OITS will be closing LSOB and TODC facilities in FY21. Please see Data Center as a Service options or contact OITS for data center service options.
Service Assistance
The OITS Mainframe service is provided through an SLA-backed managed service contract with Ensono. The IBM zEnterprise System server is a high-performance centralized mainframe computer used to support large-scale computing for multiple agencies. The current processor is an IBM model z13s sized to support the State of Kansas processing needs running the z/OS operating system. Software on the mainframe includes IBM’s DB2 and Software AG’s ADABAS relational databases, CICS, VSAM, and multiple products supporting specific services for agency production, test and development environments. Primary data storage is provided by an IBM DS8870 disk array and secondary and backup storage by an IBM virtual tape library.
What is Provided by Ensono
- State of the art mainframe processing, primary data storage (DASD) and virtual tape subsystems
- 24/7 Computer Operations Center
- Secure data center
- Hardware/software maintenance and licensing using State contracts
- Distributed security model: The larger State agencies employ their own Top-Secret security administrators who manage user IDs and access to data sets owned by their departments. Central OITS provides assistance to the agency security administrators and security management for smaller agencies.
- Hardware capacity planning with average target CPU utilization >70% and < 90%
- Technical Support providing operating system and product installation, configuration and administration, basic customer support and problem resolution, and IT consulting.
- Equitable billing of services
- Automated job scheduling
- Operating system and software product monitoring
- Security scanning
- Backup and disaster recovery for operating system, software products and certain customer datasets when placed in appropriate data management class
Price (Subject to an Administrative Surcharge of 2.00%)
- Storage: Datasets stored on the mainframe DASD (primary disk), tape, and migrated storage are billed monthly at a rate of $.000508 per MB per month for FY21 and $.000508 per MB per month in FY22.
- CPU and CICS usage: The total amount of CPU and CICS seconds consumed by each agency in support of batch job (background) and CICS (real time, online) processing is billed at a rate of $.14 per second for FY21 and $.14 per second for FY22.
Service Assistance
Telecommunication Services
Telecommunication Services
Wide Area Network (WAN) services provide agencies with remote offices outside of the Capitol Campus fiber network the ability to connect to the KanWIN network. Three networks are currently offered for consideration: 1) Cox Metropolitan Area Network (MAN) within the Topeka area, 2) AT&T's Virtual Private Network (AVPN), and 3) Kansas Fiber Network (Ethernet) for locations outside of Topeka.
What We Provide
- 24/7 Network Operations Center (for monitoring connectivity to the remote site)
- Monitoring of the connectivity and equipment supporting the WAN connected sites
- Engineering, configuration, and installation support
- Consulting regarding planning and implementation
- WAN service support from the KanWIN network core to the router provided at the remote site
- Periodic review of WAN solutions and proposals for change in order to meet customer need as technology advances
- 8x5 service restoration for customer-owned Cisco brand equipment performed on a time and materials basis using Network Professional Services rate. Priority will be given to Node Rate customers
The customer will need to provide the following:
- Building network infrastructure (wiring) to the on-site router. The wiring must meet OITS standards for quality and reliability. OITS can perform network wiring based on staff availability. For more information, refer to the Network Professional Services description
- Customer will provide network switches and other network equipment necessary to establish a working network for the facility
- Upgrades to the operating system(s) of customer-owned on-premises equipment
- Periodic equipment refreshes as needed to maintain the facility network
- Monitoring of the network facility as needed
- Spare equipment as deemed necessary
- Customer will ensure adequate space to accommodate OITS router and circuit including electrical and cooling needs
- Configuration and support of customer-owned equipment
- Customer will cover costs for vendor-provided circuits used to extend the KanWIN network to the facility
Price (Subject to an Administrative Surcharge of 2.0%)
- 1 to 6 nodes = $355.77/mo. for FY21
- 7 to 23 nodes = $806.45/mo. for FY21
- 24 or more nodes = $1200.11/mo. for FY21
- 1 to 6 nodes = $355.77/mo. for FY22
- 7 to 23 nodes = $806.45/mo. for FY22
- 24 or more nodes = $1200.11/mo. for FY22
Time spent to diagnose and/or resolve reported service degradations that were caused by failed or misconfigured customer-owned equipment and/or failed or misconfigured customer-owned software will be billed to the agency at the normal hourly rate for Network Professional Services.
Service Assistance
This service is provided via a shared, centrally-managed network infrastructure, including provisioning and support of network connectivity to the jack.
What We Provide
- 24/7 Network Operations Center
- OITS support for network infrastructure to the office jack
- Equipment upgrades and maintenance
- Internet access - multiple (redundant) service providers
- Management of all associated routers and switches
- Network design, monitoring, capacity planning, installation and problem resolution associated with this service
- Redundant backbone network connectivity and hardware
- On-line service request management (KIRMS)
- Customer accessible performance monitoring information
Office Wiring
- OITS will provide labor at no cost. Customer will pay for materials purchased.
- OITS will make recommendations for refreshing infrastructure wiring and provide cost estimates for budgetary purposes.
- Office wiring must be certified by OITS to be eligible for this service.
- For more information, refer to the Telecommunications Professional Services description.
- This service does not include the following:
- Network cabling extending from the office jack to the connected device
- Desktop and application support
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Monthly Rate per network node = $38.11
- FY21 Monthly Rate for Enterprise Security Services provided by the Kansas Information Security Office = $20.00
- FY21 Monthly Rate for Active Directory services = $1.00
- Total fee charged per node = $59.11/mo. for FY21
- FY22 Monthly Rate per network node = $42.11
Service Assistance
OITS offers a telephone or dial tone service to all state agencies. This service is based on Voice over Internet Protocol (VoIP) technology, providing a combined voice and data solution sharing a common network infrastructure. Additional functionality provided includes voicemail and automated call distribution (ACD).
Agencies in locations other than Topeka and Wichita have the option to acquire dial tone services from OITS or directly from a telecommunications carrier like AT&T. When acquiring these services directly from the carrier, these services, plus any on-premises equipment associated with voice services at these offices, are the responsibility of the subscribing agency.
What We Provide
- 24/7 Network Operations Center
- Building infrastructure services
- Local phone service (dial tone)
- Feature programming, including but not limited to: phone directory, call forwarding, conferencing, managing multiple calls simultaneously, hunt groups, caller identity masking, and single number reach
- Voicemail services with message recording
- Network design, monitoring, capacity planning, installation, and troubleshooting of OITS provided services
- ACD services with Standard and Enhanced feature configurations. A Premium ACD solution can be acquired for customers with automated dialing needs (Currently being used by the Department of Revenue).
- Support for multiple phone models to fit independent business needs of the various agencies
- Long distance for customers subscribing to the OITS VoIP, included in the Basic Voice Service
- Legacy long distance via the State SDN contract will continue to be offered as a separate service. Rates for legacy long distance will vary based upon call types designated by AT&T. The service will include monthly fees from AT&T for the service plus long-distance calls.
The customer will need to provide the following:
- Customers purchase the phone model of choice and a one-time license fee.
- KANWIN connectivity is required to subscribe to OITS VoIP services.
- Customers are responsible for configurations chosen for remote site locations along with the associated costs. OITS will assist in the determination of the appropriate solution.
Price (Subject to an Administrative Surcharge of 2.0%)
- ACD Standard = $23.78/mo. for FY21
- ACD Enhanced = $30.01 /mo. for FY21
- ACD Premium (support services only) = $10.68 /mo. for FY21
- Voicemail = $2.80 /mo. for FY21
- Basic Voice Service (Dial Tone) = $14.16 /mo. for FY21
- Long Distance (legacy SDN) = Variable based on call types/at cost
- International Calls = Variable based on call types/at cost
- ACD Standard = $27.25/mo. for FY22
- ACD Enhanced = $45.04 /mo. for FY22
- ACD Premium (support services only) = $43.56 /mo. for FY22
- Voicemail = $2.80 /mo. for FY22
- Basic Voice Service (Dial Tone) = $14.16 /mo. for FY22
- Long Distance (legacy SDN) = Variable based on call types/at cost
- International Calls = Variable based on call types/at cost
Service Assistance
OITS offers two levels of service for providing technical staff to assist agencies with their network needs that include wiring and technical configurations and management.
What We Provide
- OITS has professionally trained staff capable of installing network wiring that meet or exceed industry best practices, including BICSI, NEC, and OITS standards
- Staff members maintain BICSI certifications that keep them up to date with industry changes
- Labor fees are waived for KanWIN node-rate customers
- Material costs will be the customer’s responsibility. Materials used must meet OITS standards and can be purchased via OITS.
- OITS can provide this service for non-KanWIN customers based on staff availability.
- For sites being leased to agencies by the private sector, OITS can certify the site network and correct deficiencies found on a time and materials basis.
- OITS has Cisco-certified technicians available to provide assistance with Cisco router and switch equipment.
- Included at no cost for applicable services provided to Node Rate and Router Rate customers.
- OITS can provide this service on a time & materials basis for agency-owned Cisco equipment. This service is provided at the normal rate for normal business hours and at 1.5 times the normal rate for after hours and weekends. Services provided to Router & Node Rate customers will receive a higher priority.
Price (Subject to an Administrative Surcharge of 2.0%)
FY21:
- Layer 1 Network Wiring Service = $38.00 per hour
- Layer 2 and 3 Telecommunications Technical Services = $70.00 per hour
FY22:
- Layer 1 Network Wiring Service = $38.00 per hour
- Layer 2 and 3 Telecommunications Technical Services = $70.00 per hour
Service Assistance
What We Provide
- 24/7 Network Operations Center. Contact 296-2310 to report a problem.
- High-speed WLAN connectivity (802.11AC, Wave 1)
- Secure WLAN access (KS_GOV)
- Guest WLAN access (KS_OPEN)
- Support for connectivity from the WLAN environment to agency’s authentication (AD) environment
- Redundant WLAN controllers for service redundancy
- Controller support and administration
- Equipment refreshes
- Engineering and installation of associated wireless hardware
- Wireless site survey and consulting regarding planning and implementation
The customer will need to provide the following:
- Agencies subscribing to this service will need to purchase the appropriate AP and AC license through OITS (estimated one-time cost: $1,200).
- Support for end-node devices is the responsibility of the sponsoring agency (both agency and personally owned devices).
- In non-Node-Rate sites the agency must connect the access point to a managed switch capable of supporting VLANs.
- In non-Node-Rate sites the agency must connect the access point to a network switch which supports adequate power requirements or purchase an approved power-injector through OITS.
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Monthly Rate: $55.35
- FY22 Monthly Rate = $55.35
Service Assistance
Professional Services
Professional Services
What We Provide
- Identification, implementation and execution of processes and procedures
- On-call support during off hours and weekends
- Log of all relevant incident/service request details, including categorization and prioritization codes
- First-line investigation and diagnosis
- Resolution of incidents/service requests at first contact whenever possible, to include unlocking of some accounts and password resets
- Escalation of incidents/service requests that cannot be resolved within agreed timelines
- Inform users of progress
- Closeout of all resolved incidents, requests, and other calls
- Conduct customer/user satisfaction call-backs/surveys
- Conduct tool training sessions
- Fulfill report requests
- Knowledge base document management
- Active Directory password resets
- Mainframe (Ensono) ticket coordination
- Data Center as a Service ticket coordination
- Desktop as a Service (DTaaS) Exchanges, Decommissions, and Reassignments
Service Assistance
FTPS provides a way to securely transfer files from one host to another. FTPS can be used interactively or in batch mode.
What We Provide
- Create/Delete/Maintain FTPS user accounts
- FTPS Server environment (includes hardware, virtual machine(s), server operating system(s), and all associated support and administration)
- Licenses for FTPS client and server software and environment, and license management
- Performance and availability monitoring
- Firewall configuration
- Security (vulnerability scanning, antivirus protection, etc.)
- Technician on-call 24/7
Service Assistance
Submit a request: A request can be made via phone call to the EBIT Service Desk at (785) 296-4999 or via email to EBITSM@ks.gov. The request will then be entered into our service ticketing system and the requester will receive an email informing them of the work order number. It is important that the requester include the date needed when making a request as this will aid in prioritization. However, completion dates will be determined based on analysis of each request.
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
ListManager email list software is used to send group emails like newsletters, notifications, etc., to specified groups of people. Online signup is available as an option. Customers manage their own lists.
What We Provide
- Create/Delete/Maintain administrator account(s)
- Onetime onsite list administration training session
- Server environment
- Licenses and license management for ListManager and environment
- Performance and availability monitoring
Service Assistance
Submit a request: Professional Services requires a 48-hour notice for service (except for account deactivation, which can be performed immediately if necessary). Requests can be initiated by contacting the EBIT Service Desk staff at (785) 296-4999 or via email to EBITSM@ks.gov. All requests are prioritized by date needed.
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
What We Provide Upon Request
Rated customers – Agencies that are part of the OITS Professional Services User Account Services rate.
- Server Support for servers not part of the User Account forest
Other support and consultation for IT-related activities not specified in other rates
Non-Rated customers - Agencies that are not part of the OITS Professional Services User Account Services rate.
- Server Support
- Server Monitoring
- Degauss and disposal of hard drives
- Other support and consultation for IT-related activities not specified in other rates
- Consultation and quotes
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Hourly Rate = $73.50
- FY22 Hourly Rate = $73.50
Service Assistance
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Remote Access provides authorized users encrypted, secure access to state applications and servers from remote locations using RDP or VPN.
What We Provide
- Create/Delete/Maintain remote access user account
- Remote access server environment
- Licenses for environment and license management
- Performance and availability monitoring
- Technician on-call 24/7
Service Assistance
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
This service is offered after OITS Professional Services staff have implemented the Acronis backup solution to agencies that have their own server environment.
What We Provide
Agency is responsible for purchasing Acronis.
Service Assistance
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
A user account is anyone with an Active Directory account in the OITS Professional Services Windows environment. This service manages: server & software, user accounts, user security, file share permissions, device management (for desktops, mobile, printer, etc.) and user account software licenses.
What We Provide
- Create/Delete/Maintain user accounts
- Device setup and support (for devices associated with the user account)
- Desktops
- Laptops
- Mobile devices (O365 Email)
- Printers
- Remote Connectivity
- Consulting and software quotes
- Installation of approved software
- User Account server environment
- Maintenance and support of user account permissions
- Maintenance of agency user account standards and policies
- Workstation Microsoft License Management
- Performance and availability monitoring
- Workstation Firewall Configuration Management
- Anti-Virus Management and alert monitoring
- Data backups for 90 days
- Technician on-call 24/7
Note: Data storage used to store documents in shared files and home drives are billed separately.
Service Assistance
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Virtual machine (VM) usage includes the resources that are utilized, by an individual virtual machine on a VMware ESXi host. Theses shared resources include RAM, CPU, storage, and networking.
This service will be discontinued in FY 2020 and will become part of the Data Center as a Service Offering.
What We Provide
- Determine VM requirements
- Provisioning of VM
- High Availability.
- Professional Services provides protection against hardware failures by monitoring all of the hosts in the VMware cluster. Virtual machines are automatically migrated to a new host in the event of a host failure, and the VM is automatically restarted once the migration has completed.
- Server environment (includes hardware, virtual machine(s), server operating system(s), and all associated support and administration)
- Licenses for ESXi and environment, and license management
- Performance and availability monitoring
- Firewall support
- Security (vulnerability scanning, antivirus protection, etc.)
- Scheduled backups and restores
- Help Desk support during business hours and on-call support available at all other times, for 24/7 service
Price (Subject to an Administrative Surcharge of 2.00%)
FY21 Monthly Rate = $60.00 per 2 GB RAM
FY22 Monthly Rate = see Data Center as a Service (DCaaS)
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
Service Assistance
Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Web hosting infrastructure offers consulting, architecture design, security management, monitoring, and support for Professional Services web applications.
What We Provide
- Create/Delete/Maintain user accounts
- Review and monitor usage reports
- Monitor database size and performance
- Server environment (includes hardware, virtual machine(s), server operating system(s), and all associated support and administration)
- Performance and availability monitoring
- Security (vulnerability scanning, antivirus protection, etc.)
- Data backup for 90 days
- Technician on-call 24/7
Price (Subject to an Administrative Surcharge of 2.0%)
FY21 Monthly Rate = $116.71 per application
FY22 Monthly Rate = $116.71 per application
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
Service Assistance
What We Provide
- Project Management
- Establish and maintain a project plan
- Coordinate activities and oversee the project timeline on new solutions
- Manage project risks
- Communicate with project stakeholders
- Facilitate communication among the project team
- Development
- Analyze existing website content
- Create solutions utilizing HTML, CSS, JavaScript, .NET and Sitefinity technologies as needed
- Coordinate creation of graphics (if needed)
- Deliver design mockups for customer review and selection
- Business Analysis
- Conduct discovery meetings to capture high-level process and project information
- Gather and document business requirements
- Translate business requirements into a solution design and/or recommendation
- For websites, assist customers in developing a content inventory and migration strategy
- Training
- Conduct hands-on training sessions
- Produce how-to documents and other training/user resources
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Hourly Rate = $96.00
- FY22 Hourly Rate = $96.00
The Website (Sitefinity) Hosting service described on the next page is required with Website (Sitefinity) Development service and will be billed separately at the rate listed there.
Service Assistance
Website hosting infrastructure offers consulting, information architecture design, security management, monitoring, and support for Professional Services Sitefinity website applications.
What We Provide
- Create/Delete/Maintain user accounts
- Server environment (includes hardware, virtual machine(s), server operating system(s), and all associated support and administration)
- License for Sitefinity and environment, and license management
- Performance and availability monitoring
- Security (vulnerability scanning, antivirus protection, etc.)
- Data backups for 90 days
- Technician on-call 24/7
Price (Subject to an Administrative Surcharge of 2.00%)
FY21:
- $550/mo.
FY22:
- $550/mo.
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
Service Assistance
What We Provide
- Establishing connection from agency server to OITS WSUS server
- Apply monthly and out of band Windows updates (reboots may be required and will be coordinated with agencies)
- Performance and availability monitoring
- Security (vulnerability scanning, antivirus protection, etc.)
- Technician on-call 24/7
Service Assistance
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Email and Collaboration Services
Email & Collaboration Services
Highly available and redundant hosted email and collaboration platform built and hosted by Microsoft in a secure multi-tenant solution built to comply with Government security concerns.
Benefits:
- IT resources can be focused on systems and tasks that increase business value.
- Predictable yearly Op-Ex cost model.
- Rapid deployment
What We Provide
- 24/7 support
- Data is secured in multiple data centers within the continental US.
- Performance monitoring
- Solution allows for compliance with SAS70 Type II, ISO 27001, HIPAA, FISMA, and CJIS.
- Fully redundant hosted solution
Individual service offering features:
- G1 offering
- Business-class email through a web browser using Outlook Web App
- Multi-factor Authentication for Office 365
- 100GB mailbox size with 25 MB attachment limit
- Create and edit Word, Excel, PowerPoint, and OneNote documents from any modern browser
- Email Online Archiving, DLP, and legal hold capabilities
- Rights management services enables you to restrict access to documents and email to specific people and to prevent anyone else from viewing or editing them
- OneDrive for Business provides each user 1 TB of personal cloud storage that can be accessed from anywhere and can sync to their PC for offline access
- Host online meetings with audio and video
- Connect with other
Microsoft Teams users via instant message and voice/video calls
- G3 offering
- All G1 features
- 100 GB mailbox size with 25 MB attachment limit
- Access to a full, installed Office experience across PCs, Macs, Windows tablets, iPad, Android tablets, and most mobile devices
- Each user can install Office on 5 PCs or Macs, 5 tablets (Windows, iPad, and Android), and 5 phones.
- OneDrive for Business provides each user 5 TB expandable 25 TB of personal cloud storage that can be accessed from anywhere and can sync to their PC for offline access
Price (Subject to an Administrative Surcharge of 2.0%)
- G1 offering = $28 per user per month
- G3 offering = $34.65 per user per month
- PSNT = $4 per user per month
- SharePoint Development = $140 per hour
- G1 offering = $28 per user per month
- G3 offering = $34.65 per user per month
- PSNT = $4 per user per month
- SharePoint Development = $140 per hour
- Directory Services = $5.27 per Kansas.loc user per month
Service Assistance
What We Provide
- Capture business requirements for new solutions
- Manage timeline on new solutions
- Manage project risks
- Communicate with business and end users
- Translate business requirements into concepts and solutions
- Design solution
- Create and manage custom web parts, pages, workflows and PowerShell scripts
- Manage and create branding, site layout, structure and content
- Modify site templates and master pages
- Design, develop and present training to SharePoint users
- Create site collections, sites, and sub sites
- Document system
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Hourly Rate = $140
- FY22 Hourly Rate = $140
Service Assistance
What We Provide
- Support SharePoint site collections in the Office 365 environment
- Establish and maintain statewide governance
- Allocate and monitor site collection quotas
- Manage global technical settings
- Review and monitor usage reports
- Conduct audits for policies and standardization
- Assist users with Microsoft Office integration
- Performance and availability monitoring
- Provide training and knowledge transfer to users
- Provide Project Management and Business Analyst tasks related to SharePoint
- Monitor and notify customer of upcoming system changes, new features, and events
- Research and test newly released features and functionality
- Help Desk support during business hours and on-call support available at all other times, for 24/7 service
Price (Subject to an Administrative Surcharge of 2.0%)
- FY21 Monthly Rate = $0
- FY22 Monthly Rate = $0
Providing SharePoint assistance/troubleshooting to customers not in the OITS Professional Services environment will be billed per the published Professional Technical Services rate.
Service Assistance
Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Project Management and Reporting Services (KITO)
Project Management and Monitoring Services
The Kansas Information Technology Office (KITO) provides various IT project management services and assistance to state agencies. All KITO staff members have State of Kansas Project Management Methodology (PMM) certifications and have experience applying this methodology. KITO provides oversight and project management consultation on major IT projects throughout Kansas government as required by Information Technology Executive Council (ITEC) Policy. This extensive consultation and evaluation service includes assistance with project plan development and submission; review and evaluation of Requests for Proposal (RFP); ad-hoc project reporting; project monitoring and tracking and close-out; and strategy and direction for complex projects.
In addition to project management activities, KITO maintains a project library and compiles quarterly IT project status reports from agency submissions for presentation to the Joint Committee on Information Technology (JCIT). These reports are available to the public.
KITO also provides support to agencies and institutions regarding implementation and use of the project management methodology practices and project reporting compliance. Project management training is provided by KITO to help educate individuals on the state’s project management methodology as well as other project management related skills.
What We Provide
- Project management
- Consultation on complex IT projects, plan development, review, and submission
- Summary of quarterly IT projects reports
- Project monitoring and tracking assistance
- Consultation on IT project close-out
- Support and development for post-implementation evaluation
- Ad-hoc reports in support of enterprise project management
- Educational curriculum of project management training classes
Educational curriculum leading to certification in project management methodology
Price
- Total project costs between $250,000 & $1,000,000 = 0.40% per quarter
- Total project costs between $1,000,001 & $5,000,000 = 0.30% per quarter
- Total project costs between $5,000,001 & $10,000,000 = 0.20% per quarter
- Total project costs greater than $10,000,000 = 0.04% per quarter
- Infrastructure projects = 0.03% per quarter
Service Assistance
Security Services (KISO)
Security Services
The Kansas Information Security Office (KISO) is tasked with ensuring a secure information network that facilitates the business of the state, protecting privacy and reducing risk, all while promoting innovation, economic growth and transparency.
The KISO provides a suite of Information Security services to state agencies on both a rated and SLA-basis.
Price (Subject to an Administrative Surcharge of 2.50%)
FY21:
- Information Security Officer (ISO): Negotiated SLA
- Technical Security Services (TSS): Negotiated SLA
- Security Consulting Services: $100.00 per hour
FY22:
- Information Security Officer (ISO): Negotiated SLA
- Technical Security Services (TSS): Negotiated SLA
- Security Consulting Services: $100.00 per hour
Service Assistance
Device Procurement Services
Device Procurement Services
The Desktop as a Service (DTaaS) program is a consumption-based computer procurement service through Insight which allows the end user to only “pay for what they are using.” Users may select from any device on the approved vendor list, only paying for the device while it is with the agency. If the assigned employee leaves, the device may be returned at any time, eliminating the monthly fee.
The program ensures devices are refreshed on a regular schedule, automatically replacing desktops every five years and laptops and tablets every three years.
The DTaaS program includes four fulfillment activities:
- New Deployment
- Exchange
- Reassignment
- Decommission
What We Provide
- Program Management
- Billing
- EBIT Service Desk
Price (Subject to an Administrative Surcharge of 2.0%)
Service Assistance
- To order a device, please contact your assigned agency representative for device pricing and selection.
- For general program questions, please contact oitsvendormgmt@ks.gov.
- For invoice questions, please contact oitsreceivables@ks.gov.
- For exchanges, reassignments or decommissions, please contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov to create an incident ticket.
2800 SW Topeka Blvd
Building 100
Topeka, Kansas 66611
© Office of Information Technology Services
1-833-765-2001