OITS receives operating revenue from the rates charged for information technology services. Rates reflect as closely as possible, the actual costs of delivering a particular service. The Division annually adjusts rates to reflect any under- or over-charging in previous years. The methodology used to set rates complies with stringent federal audit and cost accounting guidelines, outlined in OMB Circular A-87, Cost Principles for State, Local and Indian Tribal Governments.
OITS rates are published annually by the Division of the Budget as part of the Cost Indices.
The OITS managed Data Center service is provided through a contract with Unisys. The Data Center service is designed to provide state of the art facilities and full managed services for the physical and virtual server needs of the State of Kansas. The solution is provided through two Data Centers for redundancy, one in Eagan, Minnesota and the second in Ashburn, Virginia. The Managed Service environment is based on Dell/EMC VxRail technology and is strategically built to meet the performance and security requirements outlined in the contract.
** The State is responsible for all operating system and application licensing requirements running in the managed service **
For pricing, reference the published rates in the Division of the Budget Cost indices.
Hosting services provide our customers with computer room raised floor space, environmental optimization and monitoring, and redundant power sources to house servers and other IT equipment in a secure location. Hosting services customers receive 99.9% or greater up-time of electrical and cooling/ temperature stability in this high availability environment. OITS will assist agencies to install their equipment following established standards and guidelines.
Hosting services are currently provided at the Landon State Office Building and the Topeka Offsite Data Centers; however, OITS anticipates those needs will decline soon after the implementation of the Kansas Managed Data Center Services contract with Unisys (Data Center as a Service). Due to the immediate deployment of this new solution, OITS is not accepting new tenants or equipment into its Landon Data Center, and no additional tenants are being accepted in the Topeka Offsite Data Center. For available Data Center options, see “Data Center as a Service.”
Data Center billing is determined by OITS’ actual cost to lease and operate the space.
FY21 Monthly Rate = LSOB, ESOB and TODC $590 per rack/month
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
FY21: OITS will be closing LSOB and TODC facilities in FY21. Please see Data Center as a Service options or contact OITS for data center service options.
The OITS Mainframe service is provided through an SLA-backed managed service contract with Ensono. The IBM zEnterprise System server is a high-performance centralized mainframe computer used to support large-scale computing for multiple agencies. The current processor is an IBM model z13s sized to support the State of Kansas processing needs running the z/OS operating system. Software on the mainframe includes IBM’s DB2 and Software AG’s ADABAS relational databases, CICS, VSAM, and multiple products supporting specific services for agency production, test and development environments. Primary data storage is provided by an IBM DS8870 disk array and secondary and backup storage by an IBM virtual tape library.
Wide Area Network (WAN) services provide agencies with remote offices outside of the Capitol Campus fiber network the ability to connect to the KanWIN network. Three networks are currently offered for consideration: 1) Cox Metropolitan Area Network (MAN) within the Topeka area, 2) AT&T's Virtual Private Network (AVPN), and 3) Kansas Fiber Network (Ethernet) for locations outside of Topeka.
The customer will need to provide the following:
Time spent to diagnose and/or resolve reported service degradations that were caused by failed or misconfigured customer-owned equipment and/or failed or misconfigured customer-owned software will be billed to the agency at the normal hourly rate for Network Professional Services.
This service is provided via a shared, centrally-managed network infrastructure, including provisioning and support of network connectivity to the jack.
Office Wiring
OITS offers a telephone or dial tone service to all state agencies. This service is based on Voice over Internet Protocol (VoIP) technology, providing a combined voice and data solution sharing a common network infrastructure. Additional functionality provided includes voicemail and automated call distribution (ACD).
Agencies in locations other than Topeka and Wichita have the option to acquire dial tone services from OITS or directly from a telecommunications carrier like AT&T. When acquiring these services directly from the carrier, these services, plus any on-premises equipment associated with voice services at these offices, are the responsibility of the subscribing agency.
The customer will need to provide the following:
OITS offers two levels of service for providing technical staff to assist agencies with their network needs that include wiring and technical configurations and management.
FY21:
FY22:
The customer will need to provide the following:
FTPS provides a way to securely transfer files from one host to another. FTPS can be used interactively or in batch mode.
Submit a request: A request can be made via phone call to the EBIT Service Desk at (785) 296-4999 or via email to EBITSM@ks.gov. The request will then be entered into our service ticketing system and the requester will receive an email informing them of the work order number. It is important that the requester include the date needed when making a request as this will aid in prioritization. However, completion dates will be determined based on analysis of each request.
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
ListManager email list software is used to send group emails like newsletters, notifications, etc., to specified groups of people. Online signup is available as an option. Customers manage their own lists.
Submit a request: Professional Services requires a 48-hour notice for service (except for account deactivation, which can be performed immediately if necessary). Requests can be initiated by contacting the EBIT Service Desk staff at (785) 296-4999 or via email to EBITSM@ks.gov. All requests are prioritized by date needed.
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Rated customers – Agencies that are part of the OITS Professional Services User Account Services rate.
Other support and consultation for IT-related activities not specified in other rates
Non-Rated customers - Agencies that are not part of the OITS Professional Services User Account Services rate.
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Remote Access provides authorized users encrypted, secure access to state applications and servers from remote locations using RDP or VPN.
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
This service is offered after OITS Professional Services staff have implemented the Acronis backup solution to agencies that have their own server environment.
Agency is responsible for purchasing Acronis.
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
A user account is anyone with an Active Directory account in the OITS Professional Services Windows environment. This service manages: server & software, user accounts, user security, file share permissions, device management (for desktops, mobile, printer, etc.) and user account software licenses.
Note: Data storage used to store documents in shared files and home drives are billed separately.
To ensure service is provided when needed, please give Professional Services 40 business hours’ notice (except for account deactivation, which can be performed immediately if necessary) with proper forms. (Forms can be found at OITS.ks.gov)
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Virtual machine (VM) usage includes the resources that are utilized, by an individual virtual machine on a VMware ESXi host. Theses shared resources include RAM, CPU, storage, and networking.
This service will be discontinued in FY 2020 and will become part of the Data Center as a Service Offering.
FY21 Monthly Rate = $60.00 per 2 GB RAM
FY22 Monthly Rate = see Data Center as a Service (DCaaS)
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Web hosting infrastructure offers consulting, architecture design, security management, monitoring, and support for Professional Services web applications.
FY21 Monthly Rate = $116.71 per application
FY22 Monthly Rate = $116.71 per application
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
The Website (Sitefinity) Hosting service described on the next page is required with Website (Sitefinity) Development service and will be billed separately at the rate listed there.
Website hosting infrastructure offers consulting, information architecture design, security management, monitoring, and support for Professional Services Sitefinity website applications.
FY21:
FY22:
Note: This service is not able to be pro-rated. Any usage of this service in a month is billed as a whole month.
For problems or issues: Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
Highly available and redundant hosted email and collaboration platform built and hosted by Microsoft in a secure multi-tenant solution built to comply with Government security concerns.
Benefits:
Individual service offering features:
Providing SharePoint assistance/troubleshooting to customers not in the OITS Professional Services environment will be billed per the published Professional Technical Services rate.
Contact the EBIT Service Desk at (785) 296-4999 or EBITSM@ks.gov during business hours (Monday–Friday 6:00 am–6:00 pm). Outside of business hours, call the EBIT Service Desk at (785) 296-4999, and an on-call technician will be contacted to assist you.
The Kansas Information Technology Office (KITO) provides various IT project management services and assistance to state agencies. All KITO staff members have State of Kansas Project Management Methodology (PMM) certifications and have experience applying this methodology. KITO provides oversight and project management consultation on major IT projects throughout Kansas government as required by Information Technology Executive Council (ITEC) Policy. This extensive consultation and evaluation service includes assistance with project plan development and submission; review and evaluation of Requests for Proposal (RFP); ad-hoc project reporting; project monitoring and tracking and close-out; and strategy and direction for complex projects.
In addition to project management activities, KITO maintains a project library and compiles quarterly IT project status reports from agency submissions for presentation to the Joint Committee on Information Technology (JCIT). These reports are available to the public.
KITO also provides support to agencies and institutions regarding implementation and use of the project management methodology practices and project reporting compliance. Project management training is provided by KITO to help educate individuals on the state’s project management methodology as well as other project management related skills.
Educational curriculum leading to certification in project management methodology
The Kansas Information Security Office (KISO) is tasked with ensuring a secure information network that facilitates the business of the state, protecting privacy and reducing risk, all while promoting innovation, economic growth and transparency.
The KISO provides a suite of Information Security services to state agencies on both a rated and SLA-basis.
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FY22:
The Desktop as a Service (DTaaS) program is a consumption-based computer procurement service through Insight which allows the end user to only “pay for what they are using.” Users may select from any device on the approved vendor list, only paying for the device while it is with the agency. If the assigned employee leaves, the device may be returned at any time, eliminating the monthly fee.
The program ensures devices are refreshed on a regular schedule, automatically replacing desktops every five years and laptops and tablets every three years.
The DTaaS program includes four fulfillment activities:
2800 SW Topeka Blvd
Building 100
Topeka, Kansas 66611
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